customer retention Archives - Pulse Marketing Agency

How to Best Respond to Posts and Comments Online

When it comes to managing a brand’s online presence, there is no question that responding to comments and reviews is an important element, no matter the platform or industry. This includes replying to comments on social media, customer review sites (such as Yelp), and your blog, if you have one. When done well, social interaction with your brand can go a long way towards managing and developing valuable customer relationships.

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7 Ways to Retain Your Customers

Converting a new customer is certainly very exciting. However, many businesses make the mistake of overlooking the valuable customers they already have and focus most of their marketing efforts on recruitment, instead of customer retention. According to Kissmetrics, it’s nearly 7 times less expensive to retain an existing customer than to gain a new one.

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Agency Angle: Why Customer Loyalty is Worth More Than Cash

My greatest reward as an entrepreneur isn’t the monetary value of returning customers; it’s the trust and dependability those customers represent. A contract renewal is worth a lot more than just the financial incentive attached to it – it’s a continued vote of confidence and commitment from my clients.

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Dazzle Your Customers With A Strong Customer Retention Strategy

Most organizations with a high percentage of customer retention have one thing in common: the product or service they offer has some sort of value above and beyond what their competitors provide. Whatever their industry, successful businesses meet or exceed their customers’ expectations at all times.

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